I hope you're doing well. I wanted to let you know that I'm really unhappy with the service I received from your company when I sent in my Hotpoint steam iron for repair. I sent it to Vestel, your service provider, a while back. Even though the warranty had expired, they sent the product back to me and said they couldn't fix it because they didn't have any spare parts. This is worrying because the 5-year legal service period hasn't ended yet. As a loyal customer, I'm really disappointed by this approach, especially since the legal service is taking so long.
I've already expressed my concerns and asked for a fair solution, but unfortunately, I haven't received any response to my attempts to get clarification. I kindly ask the authorities to deal with this case quickly and find a solution according to the law. It would be really great if you could handle this matter fairly. Thanks for addressing this problem. I'm excited to see it resolved quickly and to my satisfaction.
I purchased a stand mixer from Vestel approximately 4 years ago. Recently, the device suddenly stopped working. I took it to the authorized service center, where I was informed that the faulty part could no longer be supplied and that the product could not be repaired. Instead, I was offered a paid ...
I bought a bagless vacuum cleaner from Hotpoint-Ariston (Hotpoint Service Center), model SL M07 A4H b F101337. It has a 350W motor and a Turbo head. At first, the handle of the device broke, but I fixed it with tape and kept using it. Just last week, the hose connection broke. I really liked how wel...
Hello there, I bought an iron from an authorized Vestel dealer in Siverek, on 13/08/2022. The invoice number is 17210. Regrettably, the iron experienced a malfunction just before the warranty period ended. Back on 23/10/2023, a good 7 months ago, I made my way to the service center. They have verifi...
I purchased a Hotpoint Split air conditioner four years ago, and now I cannot get it repaired because the brand has withdrawn from the country. After ...
In 2019, I purchased an Indesit DA2GY19A12 refrigerator model from an authorized Hotpoint/Ariston dealer (Hotpoint Customer Service). We even bought two of these models and, in addition to the purchase, acquired an additional +3 years of warranty as per the official service document with stamp/signa...
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