I purchased my Philips 55PUS8349 Ambilight TV about a month ago through Hepsiburada. Last Wednesday, the TV began turning off on its own for the first time. By Friday, it completely shut down and wouldn’t turn back on. During this time, I submitted a support request, but no one came and no solution was provided. The shutdown issue temporarily stopped, but then the TV stopped detecting Wi-Fi networks. Now it has started shutting down again and will not turn on at all.
When I contacted customer service, I was told that the service team would call me, but no one has contacted me so far. My product is under warranty, and my order number is 7230451291.
I request that the source of the issue be identified and that the malfunction be permanently resolved. I expect this problem to be handled as soon as possible.
I purchased the Philips Ambilight TV “The One” 55PUS8508/62, trusting the Philips brand, but my television has become unusable after showing the same software error twice within two months—all while still under warranty. In both cases, my TV was sent to the authorized Philips service center in Ankar...
Since 01/08/2025, the wireless network connection menu on my Philips 55PUS6031/12 TV has completely disappeared, and I can no longer connect to Wi-Fi. To fix the problem, I tried all the recommended steps, such as restoring factory settings and updating the software, but nothing worked. My device is...
I purchased my Philips Ambilight TV 65OLED809 65'' model about 5 months ago. Since the first day, the TV has been making a constant and disturbing noise whenever I pause videos in apps. I also experience slowness and freezing when switching between apps. When I connect speakers via optical audio, so...
I am experiencing two different problems with my Philips 50PUS3118/62 television. For about two months, my TV has been turning on by itself every morning, and this happens almost every day. In addition, ever since the day I bought it, the TV refuses to turn on every 3–4 days, and this issue repeats ...
I purchased a Philips 50PUS7609/62 television about a month ago, and since the day I bought it, I have been experiencing a screen darkening issue. I tried using the TV with different outlets and checked for software updates, but the problem was not resolved. The screen darkens every 5 minutes, which...
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