Hotels.com's Unacceptable Treatment And Delayed Refund For Cancelled Reservation

I am writing to express my extreme dissatisfaction and frustration regarding the cancellation of my reservation on your website on June 11th, and the subsequent delay in receiving a refund. This experience has left me utterly disappointed with your service and has compelled me to share my grievances with you. First and foremost, the cancellation of my reservation itself is deeply infuriating. I had made the booking well in advance, relying on your platform's reputation and the assurance of a seamless experience. However, it became apparent that this confidence was grossly misplaced when I received a sudden notification informing me of the cancellation. No reasonable explanation or apology was provided, leaving me completely blindsided and inconvenienced. What has made matters even worse is the inexcusable delay in receiving my refund. It has been more than three weeks since the cancellation, and yet the promised reimbursement has not materialized in my account. This blatant disregard for my hard-earned money is both unprofessional and disrespectful. I find it unacceptable that your company has taken this long to process a refund for a service that was never provided. As a customer, I had expected to be treated with respect and transparency. Instead, I have been subjected to incompetence and a lack of accountability on your part. The fact that I have had to endure such an extended waiting period for my refund is an unjustifiable inconvenience, causing me significant financial strain and anxiety. I demand immediate action to rectify this situation. I expect a full refund of the amount paid for the reservation to be credited to my account without any further delays. Additionally, I request a comprehensive explanation for the abrupt cancellation of my reservation, as well as a formal apology for the distress and inconvenience caused. Should my concerns be ignored or not addressed satisfactorily, I will have no choice but to explore alternative avenues to seek a resolution. I will not hesitate to share my unpleasant experience with Hotels.com on various online review platforms, social media channels, and consumer protection agencies. I trust that you understand the gravity of this situation and the potential damage it can inflict on your reputation. I eagerly await your immediate attention to this matter. Time is of the essence, and any further delays or disregard will only serve to compound my dissatisfaction.