On November 5, 2024, I booked a reservation through Hotels.com for Four Points by Sheraton Munich Arabellapark, scheduled from April 1 to April 20, 2025 (Reservation No: 72958158427813). However, on November 6, 2024, I had to cancel my booking because my visa application was denied.
I canceled the reservation through the Hotels.com platform and expected a refund. Unfortunately, despite repeated follow-ups, Hotels.com has not refunded my payment and continues to delay the process without providing any clear updates.
This experience has been extremely frustrating, and I demand the immediate return of my money. Customers should not have to deal with such unprofessional practices when a cancellation policy is in place.
Think twice before making a transaction through Hotels.com. On November 5, 2024, I made a 20-day reservation for April 1–20, 2025, at the Four Points by Sheraton Munich Arabellapark Hotel in Germany via Hotels.com for a business trip. However, since my visa was not approved, I canceled the reservati...
I booked a stay at the Berlin Mercure Hotel through Hotels.com for January 20–28, 2025 (Reservation No: 72964876936049), and made the full payment in advance. On December 20, 2024, a full month before the check-in date, I requested to cancel the reservation. Despite this timely request, Hotels.com h...
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it'...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation for June 18-21. Despite selecting a room for two people, there was a system error, and I was only charged for one person. I cancelled this reservation. I purchased a new booking with Travel Program No: 72849595880205 on June 8, 2024. I contacted my bank, who informed me that Hot...
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