Hello, I am writing regarding my travel program with the number 72977528403039. On Wednesday, December 4, while researching prices on the hotel.com app, I clicked the "Proceed" button to view installment options. However, this action caused the full amount to be charged to my card without any 3D security verification. As soon as I noticed the issue, I contacted customer service and immediately canceled the reservation, as it was a mistake. During the cancellation process, no additional verification was requested. However, I was later informed that a refund would not be issued because I had purchased a "non-refundable package." The customer service representative mentioned that they would contact the hotel, and if the hotel approved the refund, the payment would be returned. However, they later reported that they could not reach the hotel. When I contacted the hotel directly, they stated that such situations occur frequently and confirmed that they would approve the refund. They also mentioned that no one from the platform had reached out to them yet. Currently, I cannot reach customer service by phone or resolve my issue through the virtual assistant. I am facing a significant inconvenience due to this unintentional transaction and request a refund for the payment.
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...
I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
Comments