Repair Issues and Poor Service with Hoover Dishwashers
Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tuesday, they said, 'We only come to that district on Saturdays.' They came on Saturday and said a part in the water inlet was faulty. They tried a spare part they had in the vehicle, but when that didn't work, they said, 'We'll bring it next Saturday.' I expressed my concern about the prolonged process and asked if they couldn't find a solution quickly; they said, 'If we come to you on Monday, we'll need to charge an extra ₺2000 to ₺3000.' Anyway, I waited another week, and when they came back on Saturday, they replaced the faulty part. However, they said the part connected to the outlet hose was faulty this time and they would request it. It will be requested from the central depot, come next Saturday, and they might be able to repair the faulty product. Then, on February 13, 2024, when I contacted the authorized Hoover service in Keçiören, they left a part on my dishwasher and informed my neighbor. I asked my neighbors, and they said, 'Yes,' and they told me over the phone that they didn't want to come again and asked me to deal with it myself. Although they stated they would refund the service fee, they didn't mention that fee. Afterward, when your customer representative called, I was informed that when I contacted the second nearest service, Çankaya service, they said they don't serve that area. Additionally, when the Keçiören service first came, I requested an invoice; however, they only issued a service form and didn't provide an invoice. The quality of your after-sales service is very low; I urgently request improvement. I demand compensation for my suffering due to the malfunctioning machine not being repaired for about a month. If the issue is not resolved, I pledge to file a complaint with the Ministry of Trade and the Consumer Arbitration Board.
Dear Customer, We would like to extend our thanks for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can serve you better. You can get support from our Customer Service every day of the week between 08:00 - 20:00. Sincerely, Hoover Consumer Line
I tried to reach you before writing here. I called your customer service number, and they asked me to send an email. I sent two emails, but there was no response. I wrote on your website, and the reply said the request was closed. You are very attentive and concerned (!).
By writing here, you responded. Yes, you confirmed that you are a problematic brand. But your actions that victimize consumers have given me the strength to take this to the Ministry of Trade, the Consumer Arbitration Committee, and similar institutions.
