Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tuesday, they said, 'We only come to that district on Saturdays.' They came on Saturday and said a part in the water inlet was faulty. They tried a spare part they had in the vehicle, but when that didn't work, they said, 'We'll bring it next Saturday.' I expressed my concern about the prolonged process and asked if they couldn't find a solution quickly; they said, 'If we come to you on Monday, we'll need to charge an extra ₺2000 to ₺3000.' Anyway, I waited another week, and when they came back on Saturday, they replaced the faulty part. However, they said the part connected to the outlet hose was faulty this time and they would request it. It will be requested from the central depot, come next Saturday, and they might be able to repair the faulty product. Then, on February 13, 2024, when I contacted the authorized Hoover service in Keçiören, they left a part on my dishwasher and informed my neighbor. I asked my neighbors, and they said, 'Yes,' and they told me over the phone that they didn't want to come again and asked me to deal with it myself. Although they stated they would refund the service fee, they didn't mention that fee. Afterward, when your customer representative called, I was informed that when I contacted the second nearest service, Çankaya service, they said they don't serve that area. Additionally, when the Keçiören service first came, I requested an invoice; however, they only issued a service form and didn't provide an invoice. The quality of your after-sales service is very low; I urgently request improvement. I demand compensation for my suffering due to the malfunctioning machine not being repaired for about a month. If the issue is not resolved, I pledge to file a complaint with the Ministry of Trade and the Consumer Arbitration Board.
About 6 months ago, the Hoover dishwasher at my mother's house broke down. We contacted the service for a part replacement and paid ₺2850 for the repair. Soon after, my parents had to leave Istanbul for health reasons and only returned this week. The machine, which was not used in the meantime, fail...
I contacted Hoover Authorized Service for dishwasher repair on August 21, 2023. I requested dishwasher service and was assured that they would arrive within three days. After three days, I called again, and they claimed to have redirected the request, but no one answered the phone. I called again, a...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
My Hoover dishwasher, which I purchased in November, produces foam. Despite the fact that I registered three times and requested service, they never arrived. Adalar from the "Mevsim Teknik" technical service in Istanbul suggested that I change my dishwashing liquid. He had done this to me in a phone...
Dear Hoover Representatives, I am writing to express my deep disappointment regarding my experience with the installation of the dishwasher I purchase...
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