About 6 months ago, the Hoover dishwasher at my mother's house broke down. We contacted the service for a part replacement and paid ₺2850 for the repair. Soon after, my parents had to leave Istanbul for health reasons and only returned this week. The machine, which was not used in the meantime, failed again. We called the service, and the same team came. They claimed the same parts needed replacing. When we reminded them that these parts had already been replaced 6 months ago, they reacted with a rude and absurd attitude. Despite doing nothing, they charged us ₺650. When we contacted Hoover technical support, they were unhelpful and gave us scripted responses. Our machine is still broken, and the total cost is now about ₺3000. Hoover Turkey seems to profit by repeatedly replacing faulty parts. We expected an apology and a proper resolution, but instead, we faced more excuses. Two days later, customer service contacted us but provided no solution. They insisted that the part’s warranty had expired after 6 months. I explained that my family had been away due to cancer treatment and asked how an unused part could fail. Their response was that we had to pay again for both the service and the part. I am ready to throw this useless machine and its equally useless parts in the trash. Hoover and Hoover Turkey have been a huge regret. This is the first time I have experienced customer service that seems hostile to its customers. I want to emphasize that the word "service" is meaningless here since no actual service has been provided.
My Hoover brand washer-dryer, which I purchased about a year and a half ago, has broken down multiple times. The İzmir Karşıyaka Hoover service took the machine for repairs for the third time, and it still hasn’t been fixed. Each time the machine was returned, the same issue reappeared within days, ...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
my dishwasher is such a pain in the bu** now. It's not finishing the wash cycle, so now I've got dishes that are only half-clean.I called the service center and they swapped out the main control board, saying it would fix the problem. But unfortunately, the problem is still there! I've been calling ...
Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tue...
I made the mistake of buying a Hoover dishwasher, and the problems I faced with the service seemed endless. After struggling for a whole month to set up the product I purchased online, installation finally happened. "The light's on, it's fine," they said. When we tried to run the machine after movin...
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