I purchased a Hoover washing machine approximately three months ago, and just 1 month and 3 days after the purchase, it experienced a severe malfunction. The machine's casing was warped on the sides, and the drainage door became inoperable. The service technician said they needed to order parts, which marked the beginning of uncertainty. The only response we received when inquiring about the part's arrival was, "We're waiting for the part." After about 15 days, the part finally arrived, and the service technician came with it. This time, he claimed the problem wasn't with the part but with the component that supports the drum, which was broken and needed replacement. If that was the case, why did we wait for 15 days unnecessarily? Was the first service technician incompetent? I suggested returning the machine to my wife, considering the uncertainty in dealing with a company that offers such a service. However, she opted for a replacement. It's now the 11th day, and there's no one who can tell us when the new machine will arrive. It's been two months without a washing machine. We thought Hoover, being an international brand, would ensure quality, customer satisfaction, product quality, and excellent after-sales service, but unfortunately, it appears they fall short in all these aspects. Please consider my experience to avoid becoming a victim.
I can't believe the level of incompetence from Hoover's customer service and service center. Just five months ago, I purchased a washing machine that started beeping incessantly and displaying jumbled numbers on the front panel during wash cycles. Then, in the middle of the night, the machine's drum...
It's been a year since I bought my Hoover washing machine, and right from the start, I've faced nothing but issues. Initially, the machine's door broke, necessitating a replacement by the service team. Despite their efforts to make adjustments, the machine still had trouble staying in place and kept...
I purchased a Hoover H3WPS294TAM6-17 washing machine about three weeks ago from Teknodtm White Goods Electronics. After using it 10–15 times, the drum collapsed during a wash cycle, damaging the casing. I immediately contacted an authorized Hoover service center, and a service ticket was created. Th...
I submitted a service request for my Hoover washing machine on April 24th, and it is still not fixed today, June 17th. The service crew has arrived five times. Two of them replaced the same part, but the other three are unsure which part requires replacement. It's absurd that we've gone months witho...
Approximately two years ago, I purchased a Hoover washing machine, had it professionally installed, and used it for two months without any problems. It wasn't until after this time that issues began to arise. The neighbors even complained about the noise emanating from my washing machine. Since the ...
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