Poor Quality and Unsatisfactory Support for Hoover Washing Machines

I purchased a Hoover washing machine approximately three months ago, and just 1 month and 3 days after the purchase, it experienced a severe malfunction. The machine's casing was warped on the sides, and the drainage door became inoperable. The service technician said they needed to order parts, which marked the beginning of uncertainty. The only response we received when inquiring about the part's arrival was, "We're waiting for the part." After about 15 days, the part finally arrived, and the service technician came with it. This time, he claimed the problem wasn't with the part but with the component that supports the drum, which was broken and needed replacement. If that was the case, why did we wait for 15 days unnecessarily? Was the first service technician incompetent? I suggested returning the machine to my wife, considering the uncertainty in dealing with a company that offers such a service. However, she opted for a replacement. It's now the 11th day, and there's no one who can tell us when the new machine will arrive. It's been two months without a washing machine. We thought Hoover, being an international brand, would ensure quality, customer satisfaction, product quality, and excellent after-sales service, but unfortunately, it appears they fall short in all these aspects. Please consider my experience to avoid becoming a victim.