I bought a Hoover tumble dryer from Media Markt four days ago. When the installation team arrived, they noticed that the door was not properly closed and wrote a report about it. Media Markt, on the other hand, is now refusing to accept a return or exchange, claiming that the report does not specify a return. Meanwhile, Hoover is refusing to assist, claiming that they cannot decide whether or not a return is required. It's obvious that I have a defective product, and neither the retailer nor the manufacturer is upholding their end of the bargain. This is unacceptable to me, and I hope to find a solution. I am deeply saddened and hurt by both companies' failure to provide a solution.
I purchased a Hoover dryer from Media Markt, but we were unable to agree on a convenient time for installation. I was told by the authorized service that I could bring it whenever it was most convenient for me, but I insisted on having it delivered after 4:00 p.m. They stated that they would be unab...
I purchased a Hoover tumble dryer. Despite the fact that it has only been a month since I purchased it, it has been stuck for the last 15 minutes since the first day I used it, and it works for hours like that or it turns itself off after 1 hour without drying the laundry. Every day, I phone custome...
On 28.07.2024, I bought a Hoover HLEH10A2TCEX-17 dryer from Media Markt. This is my second complaint. I wrote on 14.10.2024, and Hoover service came that week. They said they would create a report and get back to me in 10 days, but no one has contacted me since. The service number is 0232 856 35 45 ...
I bought a Hoover dishwasher from Media Markt on 11.11.2023, and it stopped working before a year had gone by. Even after making numerous complaints through customer service, the technical service team remained adamant that there would be no changes. Now, thanks to the extended warranty, I still hav...
We bought a Hoover brand dryer. We tried the product on the day we bought it and strange noises were coming out of the machine and there was a burning smell. On our next use, if we hadn't noticed for a while, it would have started a fire in the house. We made a refund request based on this situation...
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