I purchased a Hoover dryer from Media Markt, but we were unable to agree on a convenient time for installation. I was told by the authorized service that I could bring it whenever it was most convenient for me, but I insisted on having it delivered after 4:00 p.m. They stated that they would be unable to come for installation during that time period. When I buy a product but am then told that I cannot install it, the system makes no sense to me. When confronted with difficulties, the customer service department of a company that is unable to perform installations is uncooperative. Dear customers, if you don't mind spending a few extra dollars, I strongly advise you to choose a product that includes a dependable service network...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I recently purchased a dryer from Hoover and scheduled an appointment for the installation with their team, however, twice they failed to show up for the appointment. This not only wasted my time, as I had to take time off from work but also left me feeling disenchanted with the brand's service. It ...
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
I recently had a terrible experience with my Hoover H-Dry 500 NDEH 11kg Tumble Dryer. The machine was delivered on January 9th and I waited 10 days for the authorized service to come for installation. They made a lot of excuses and never came to install it. The customer service is attentive, but the...
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