I purchased a Hoover dryer from Media Markt, but we were unable to agree on a convenient time for installation. I was told by the authorized service that I could bring it whenever it was most convenient for me, but I insisted on having it delivered after 4:00 p.m. They stated that they would be unable to come for installation during that time period. When I buy a product but am then told that I cannot install it, the system makes no sense to me. When confronted with difficulties, the customer service department of a company that is unable to perform installations is uncooperative. Dear customers, if you don't mind spending a few extra dollars, I strongly advise you to choose a product that includes a dependable service network...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
I recently purchased a Hoover dryer, and the shipment arrived in three to four days. I contacted the customer service department after the product was delivered to schedule the installation. We haven't heard from anyone in 13 days, and no one has even bothered to show up or call. I was forced to cal...
I purchased a Hoover brand clothes dryer, and after the product was delivered to my home, we called the authorized technical service for installation. The technician clearly stated that the product was a display item and did not resemble the packaging of a brand-new, sealed product, so we refused th...
On March 17, my Hoover brand dryer was delivered. That same day, I called the Hoover call center twice, but no one answered. Then I called an authorized service number I found on Hoover’s website. They told me to call the main call center again. I tried once more, finally reached someone, and they s...
On 28.07.2024, I bought a Hoover HLEH10A2TCEX-17 dryer from Media Markt. This is my second complaint. I wrote on 14.10.2024, and Hoover service came that week. They said they would create a report and get back to me in 10 days, but no one has contacted me since. The service number is 0232 856 35 45 ...
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