Hoover Dryer Installation Failures and Lack of Support
I purchased a Hoover dryer from Media Markt, but we were unable to agree on a convenient time for installation. I was told by the authorized service that I could bring it whenever it was most convenient for me, but I insisted on having it delivered after 4:00 p.m. They stated that they would be unable to come for installation during that time period. When I buy a product but am then told that I cannot install it, the system makes no sense to me. When confronted with difficulties, the customer service department of a company that is unable to perform installations is uncooperative. Dear customers, if you don't mind spending a few extra dollars, I strongly advise you to choose a product that includes a dependable service network...
Dear Consumer, We would like to extend our thanks for informing us about our products and services. You can receive support from our Customer Services every day of the week between 09:00 and 19:00. Your application has been taken into consideration, and the necessary procedures have been initiated. Our company always operates with a 100% customer satisfaction and reliable service approach. All requests from you, our consumers, will be evaluated with great sensitivity in accordance with legal regulations and Hoover standards, and you will be informed about the outcome. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. Sincerely, Hoover Consumer Line
