I bought the Honor V3, and from the moment I turned it on, the device had system-level issues. It was clearly defective right out of the box. Instead of offering a replacement, I was forced to send it to KVK service for repair.
They sent it back after a system cleanup, claiming it was fixed. I used the phone for two weeks, and then a software update triggered another auto-reset, wiping all of my data again. I sent it in for service a second time. They claimed there was "no fault found."
The same issue has now occurred three times, each time after an update, with the phone resetting itself and deleting everything. This is clearly not user error—it’s a serious software defect, yet Honor continues to ignore the problem and refuse a replacement.
It’s unacceptable that a company won’t stand behind its product or support its customers when the device fails repeatedly. I trusted this brand, but it has proven to be completely irresponsible.
Honor, you need to own this issue. I want my phone replaced immediately, or a full refund. Ignoring consumer rights and blaming the user after repeated faults is shameful. Buying Honor was a mistake I won’t repeat—and others should think twice.
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
I’ve had nothing but problems with the Honor 90, and I’m seriously regretting my purchase. When I first bought the phone, it completely failed after being plugged in to charge—it wouldn’t even turn on. I had to send it to KVK, and thankfully they approved a device replacement. But now, less than a ...
I bought an Honor 90 model phone just before New Year's. On the third day, the phone fell and the front camera shattered. The following day, I brought it to KVK, and they provided me with a repair quote of approximately ₺2500. I made the payment right away, but unfortunately, they didn't have the sp...
About a year ago, I purchased a Realme C53 smartphone. Not long after, the phone shut down unexpectedly and wouldn’t power back on. I sent it to the authorized service center, and it was returned repaired — but without any of my data. All of my photos were deleted, and no effort was made to recover ...
On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...
Comments