I got my order from Vatan Bilgisayar, but the tech team saw that half of the yellow safety seal, showing damage to the box, was ripped. After setting it up, they discovered that the TV was damaged and submitted a report. Neither Vestel nor Vatan accepted responsibility, stating that the damage did not occur during delivery. But the video from the cameras at the site clearly shows that the TV was delivered in this state. I've called multiple times, but still haven't heard back. I'm in a tough spot and I really need my problem taken care of right away. The shipping company is Hepsijet.
Vatan Computer sold me a TV; Hepsijet handled the delivery. I rejected the TV since the package was broken when it arrived. I snapped pictures of the damage, and the delivery guy promised me they would act as a report. When I asked Vatan Computer for a return or exchange, though, they told me the pr...
I purchased a Daewoo 55de55ua11 TV from Hepsiburada on March 6, 2024. It was delivered on March 12. The authorized service provider scheduled an appointment for March 15. When the service technician arrived, they opened the box without taking photos of the unopened packaging. They tore the box and t...
When my shipment arrived, my television was completely shattered. Although I signed a delivery form that claimed the courier company would take responsibility for any damage, no one told me, “If it’s broken, return it immediately.” The package clearly had a “fragile” label, but judging by the condit...
About 2 weeks ago, I purchased the Vestel 65UA9090, and it was delivered 3 days after the order. The Vestel technician who came for installation found no issues when turning on the TV. However, after the TV was placed in its position, it was discovered that the upper left corner of the TV is warped ...
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