Unable to Send Messages on Hellotalk Due to Temporary Ban

I’m currently unable to send messages on Hellotalk due to a "temporary messaging ban." I’m unsure what caused this issue and would appreciate your help in resolving it. I’ve recommended this platform to many friends and would like to understand why this restriction was placed on my account. Could you please provide information on what might have triggered this ban, so I can avoid it in the future? Your assistance would be greatly appreciated!