My HelloTalk account was suspended for “policy violation,” how do I find the exact reason and appeal?

If your HelloTalk account was suspended for “policy violation” and you want to find the exact reason and appeal;

Prepare your appeal information;

• Your HelloTalk username and email address
• Screenshot of the suspension notice
• Any context about your recent activity when the suspension happened
• An explanation if you think there was a misunderstanding

Submit an appeal to HelloTalk Support;

• Open the app → Settings → Help & Feedback → Contact Us
• Or use HelloTalk’s Support email

Ask them to;

• Provide the exact policy section/rule you violated
• Clarify what content or behavior triggered the suspension
• Reopen/restore your account if it was a mistake
• Give you steps to correct any issue

If support doesn’t reply or refuses to give details;

Consider posting a complaint on Xolvie to bring attention to the issue and try to find a solution.