Harley-Davidson Can't Supply Parts for a 5-Year-Old Street Rod 750

On November 6, 2025, I dropped off my Harley-Davidson Street Rod 750 at the Harley-Davidson East Istanbul service center due to a high idling issue. The error codes indicated a problem with the oxygen sensor, but even after they replaced the sensor, the high idle persisted. The service technicians then stated that the throttle body sensor and two manifold gaskets also needed to be replaced. I agreed on the price and told them to go ahead and place the order. However, they informed me that the lead time for the parts would be between 30 and 90 days, during which my motorcycle would have to stay in the shop, completely unusable.

When I called on November 21, 2025, to check on the order status, they informed me that the entire throttle body assembly needed to be replaced because the sensor wasn't sold separately. Furthermore, they claimed they had contacted Harley-Davidson corporate in the U.S., but the part could not be supplied, suggesting solutions like having me try to find the part on my own.

My issue is not with Harley-Davidson East Istanbul specifically, but with Harley-Davidson as a global company.

Despite the legal obligation to supply spare parts for 10 years, I am unable to find a critical part for my 5-year-old motorcycle—not just within my country's borders, but even in the brand's home country. A world-renowned brand that people admire when passing by on the street is now victimizing its customers by telling its distributor that it can't supply parts and suggesting the customer check stores worldwide. If necessary, I will take this matter to the Consumer Court to demand compensation for both financial and non-financial damages.