CFMOTO Blames Me for CLX 250 Brake Fault and Costly Repairs Under Warranty

On 03 December 2024, I purchased a white CLX 250 motorcycle from Denke Motor in İzmir, Turkey. Before the motorcycle even reached 1000 km, I brought it to the authorized service for its initial “rodaj” (break-in) maintenance. Shortly afterwards, especially during rainy weather, the motorcycle began to display sensor errors. These errors occurred 3–4 times, and each time Denke Motor only cleared the warning lights without addressing the root cause. After rainy weather, the fan would start running automatically, and the problem would disappear after a few days. Additionally, I consistently experienced braking issues – ABS hardening and insufficient braking performance. On 03 June 2025, I visited another authorized service, Canaz Motor, for brake inspection and cleaning. Despite the motorcycle still being under warranty, I was charged for this service. A few weeks later, I had an accident. On 24 June 2025, I submitted a complaint on Xolvie under the title “ABS Problem.” The customer representative informed me that this was a chronic issue, and that I would be added to a WhatsApp group where it was announced that a traveling technical team visits certain cities to fix the problem. I was told that this repair could not be done in İzmir and I had to wait for the team. On 29 July 2025, with my motorcycle at 4549 km, I brought it again to Canaz Motor for its 5000 km maintenance. Right after leaving the service, the motorcycle stalled only 200 meters away. On 31 July 2025, while riding, the motorcycle suddenly lost throttle response and stalled again. I barely managed to pull over to the safety lane on a busy three-lane road, which was my second life-threatening incident. I left the motorcycle at Canaz Motor the same day. On 13 August 2025, I was informed that the repair cost would be between 40,000 and ₺50,000. On 14 August 2025, the factory decided that the issue was not covered under warranty, claiming “user error” – alleging that I had forced the brakes on a motorcycle whose brakes were already malfunctioning. Furthermore, none of my previous service visits had been officially recorded in the manufacturer’s system. Only on 13 August 2025, after I visited multiple service centers, were old records added retroactively. Despite all this, I was blamed for the fault, which I strongly reject.