First of all, payments were constantly deducted, yet no orders were processed. Despite being instructed to wait 48 hours and try again, I encountered the same issue three times. Naturally, the items I intended to purchase were sold out during this time, which only added to the inconvenience. While they offered a 10% discount to offset the inconvenience, this cannot serve as a solution. Now that the order has been placed and the product has arrived, I realized they sent the wrong size—2-3 years instead of 4-6 months. They claim there's no option for a resend from the warehouse, blaming it on incorrect uploading to the site. It's frustrating that such mistakes are recurring from a large corporation like yours. Even small businesses manage inventory discrepancies better—admit when a product is unavailable. Offering discount codes won't erase grievances. When I mentioned filing a complaint with Customer Services and Consumer Rights, their response was dismissive, saying they recommend it too. It's becoming a joke.
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
I bought a T-shirt from the H&M website. My order number was 5151*****11. They sent me the wrong size, which is a shame. I sent an email to H&M's customer service asking for an exchange. After three days, customer service sent me a generic message that told me how to return the product. If I send ba...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
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