4
Resolved

Problematic Grundig Dishwasher, Seeking Replacement

October 26, 2023 9:25 PM50

My Grundig gdf 9602 dishwasher keeps having problems, and the authorized service records confirm this. I'm not happy with this ongoing problem and I want a new machine to replace the one that's not working properly. Even though we've asked Grundig multiple times to replace it, they keep refusing to approve the exchange. I'm annoyed with the constant issues in my Grundig dishwasher. It's all documented in the service records. I've asked multiple times for a replacement because of these problems, but every time, Grundig has said no to the exchange. I'm not happy because they keep saying no when I ask for a replacement for my dishwasher, even though it keeps having problems.

Progress

November 12, 2023 9:38 AM

There has been no progress. The problem still persists.

October 27, 2023 12:08 PM (14 hours after complaint)

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send us all kinds of information, suggestions, opinions, and solution requests regarding our products and services. As the Grundig family, we wish you days filled with health and happiness. We are here for you 24/7, we are here for your happiness. Grundig Customer Communication Center

Comments

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