I called the authorized service on 07.02.2025 because my Grundig GWM 91435 washing machine was leaking water from the bottom of the detergent drawer. The service team said there was a hole in the internal hose of the detergent compartment and, due to rust forming underneath, they would need to take it to the workshop and replace the outer body. Since the machine was returned from the service, it has been making excessive noise during the spin cycle, just as shown in the video. They first said it was the shock absorbers, but replacing them didn’t fix it. Then they said the springs were loose, took the machine again, and the issue persisted. Most recently, they claimed a part on the top was broken and replaced it as well, yet the problem is still not resolved. In short, my properly functioning machine was taken to the workshop and returned in worse condition. I demand that the machine be replaced with a brand-new one as soon as possible. If this issue is not resolved, I will file a complaint with the Consumer Arbitration Committee.
Hello, today the regional representative contacted me about the problem with my machine and informed me that since I have been using the machine since 2023, they are rejecting my request for a replacement and that only a boiler replacement can be done. Is it the regional representative who makes this decision? What kind of nonsense is this? I am not responsible for a problem that was not resolved despite being taken to the workshop three times. I am not sending my machine to the service. I will resolve this issue with the Consumer Arbitration Board.
Despite the ongoing malfunction in my washing machine, the Üsküdar regional authority does not approve my request for a replacement because I have been using the product since 2023. They claim the issue is due to usage. I insist that the problem did not occur while I was using it, but after it was taken to and returned from the workshop. However, they only approve a drum replacement. The same malfunction has occurred three times. In this case, I have the right to request a replacement. They have never offered a solution. Arçelik will never even be my last choice again. They broke my working machine and left it. I will resolve the issue with the Consumer Arbitration Committee.
My Beko washing machine started making excessive noise and leaking water from the bottom on December 25, 2024. I contacted Beko service, and the technician determined that the drum needed to be replaced and that the water leakage was caused by this issue. The next day, when the service team arrived ...
My Grundig washing machine is consistently leaking water, causing havoc in my home. Despite multiple service calls, they only temporarily fix the issue by replacing or attaching a hose each time. This is the third flooding incident, and my carpets are soaked, baseboards are swollen, and even the woo...
We bought a Bosch washing machine model WGA252XOTR/G2 in the fourth month of 2021, and we started using it after 6 months of installation. When we opened the washing machine door, we discovered that the clamp around the seal had become oxidized, and the markings on the detergent drawer had been eras...
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
Never buying Bosch again! Rusting in the same places after less than two years. It's not a coincidence that all of my white clothes have rust stains. It is a big problem that is not being explained. I was scheduled for service three months ago, but no one showed up. They sent me a silly video today ...
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