Grok Subscription Missing After Payment Through Paycell

Erkan
Grok
March 25 4:22 PM19

Even though payments I believe belong to the Grok AI app were charged to my card through Paycell, there is no active subscription showing in my Grok account. On March 25 at 2:55:33 PM, a charge of $41 was made, and it appears that at least one similar payment had been taken previously as well.

I realized that even though payment was collected for Grok, my Premium membership was not activated in my account. There is no active subscription visible in the app.

I request that the Premium membership corresponding to these payments made through Paycell be fully and properly activated in my account, and that my subscription be clearly visible in the system.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I got unexpected Grok charges on my bank statement, any tips to fight back?

13 Complaint

I saw random Grok charges on my credit card and no subscription, what should I do next?

5 Complaint

Similar Complaints

1

Grok Unauthorized Subscription Took $41 From My Card

Burhanettin
Grok
March 30 7:58 AM44

On March 7, 2026, a subscription to an AI service called Grok was created without my explicit consent, and $41 was charg...

Google Play Grok Subscription Not Refunded After Same-Day Cancellation

Murat
Grok
March 30 2:08 PM42

On the morning of March 30, 2026, I purchased a Grok subscription through Google Play, and a payment of $41 was charged ...

Cancel Unauthorized Grok Subscription and Refund

Mirac
Grok
January 15 11:50 PM109

Even though I did not start any subscription for the Grok app, $38 USD was charged to my account through the App Store o...

1

Grok Charged Me After I Canceled Subscription—Refund Requested

Barış
Grok
March 24 8:53 AM89

I purchased a trial version through Grok and canceled both the trial and my Plus subscription the very next day. Despite...