Greenmotion Airport AVM - Ataköy Overcharged and Denied Service After Rental Dispute
I rented a car from Greenmotion Airport AVM - Ataköy branch on 26.11.2021. I called the call center to inquire until what time I could return the car. They assured me I could return it by 22:00. When I arrived at the mall, the office had closed at 20:00, so I couldn't return the car and had to wait until the next morning when the office opened. Due to the call center's misinformation, I was charged an extra day's rental fee. I protested and informed them I would take legal action. Later, when I tried to rent another car, I was told they were prohibited from renting to me. It seems Greenmotion denies service to customers who challenge unfair charges, like the unjust extra day's fee.
Dear Valued Customer, We would like to express our regret for the negative experience you have had. We aim to contact you as soon as possible regarding the resolution process of your request. Therefore, we kindly ask you to provide your customer information and complaint ID number 29117752 through the "Rental/Suggestion/Request" section. We will contact you later to understand exactly what your request is and to provide support. Thank you for your understanding. Best regards, Green Motion Turkey Customer Relations
Dear e***, Thank you for choosing our brand and for your feedback regarding the process you experienced. Our goal is to turn this process into satisfaction as soon as possible. We will review the issue you have conveyed and provide you with information as soon as possible. We would like to remind you that you can also reach us regarding your requests, opinions, and complaints. Best regards, Green Motion Turkey Customer Relations
Dear e***, We would like to inform you that a written response has been provided to you after reviewing the matter you raised. We would also like to remind you that you can reach us regarding your requests, opinions, and complaints. Sincerely, Green Motion Turkey Customer Relations
