I made a reservation through Yolcu 360 for a rental car from Green Motion. I have an excellent credit score and regularly rent cars from other companies. However, when I arrived at the office, they denied my reservation and canceled it. They explained that despite my high credit score, I could still be rejected. This means that if you want to rent a car from Green Motion, they flip a coin to decide whether or not to rent to you. They have no clear criteria, and it's like they gamble on whether or not to rent to customers. What am I supposed to base my reservation on? I go out of my way to their office trusting my credit score, and not only that, I make plans around the rental. But for no reason given, they probably decided not to rent to me because my credit score was too high for their liking. If you don't have clear criteria, it means you have no business rules. You could reject me based on my name, my hometown, or my appearance. But these criteria should be clearly stated. Your rental policy should include a clause that states that even if your credit score is high, you may still be denied. If you cannot add this rule to your business practices, then you are unfortunately victimizing your customers.
I booked and paid for a 2-day car rental via the Yolcu360 platform, to be picked up from Green Motion’s Ataşehir branch. However, when I arrived to collect the car, they claimed I couldn’t rent due to an issue with my Findeks report. This was shocking since my Findeks score has always been excellent...
I recently rented a car from Greenmotion through the Yolcu 360 app for a 4-day trip. They charged me 1224 TL, and Findeks gave me a green light. But when I went to the office the next morning to get the car, they refused to rent it to me without giving me a reason. Yolcu 360 had to cancel my reserva...
The car I rented the previous day was not delivered by noon the next day, and no reason was given. Payment was already made, but no car was available in the parking lot as expected. They claimed a "Findeks" credit check was done and implied that my credit wasn't approved, but no clear reason was pro...
I visited the Kadıköy branch of Greenmotion to rent a car, with the intention of renting it for 2 days. I had never rented through Yolcu360 before. Everything appeared to be in order, but they had charged the customer before me twice for a deposit on their credit card. They were requesting the depos...
Green Motion offers lower prices than other companies to attract customers, but when you arrive at their office, they come up with a false excuse and say they can’t proceed with the car rental, leaving you in a difficult situation. They have done this to many people, including myself, and I can’t un...
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