We signed a 9-month agreement with the GO Student program on October 14. However, before my official trial period expired, I filled out the cancellation request form by email on October 24, within the first 14 days. On October 27, GO Student sent me the attached document by email confirming that my cancellation had been accepted. During this entire process, no one from the program contacted me.
Despite my cancellation being completed, on November 15 another payment was taken from my account without my permission. Since that day, I have not been able to reach anyone. All my messages receive the same reply: “We will get back to you.” Even the representative named Ms. S***, who said I could contact her anytime, is not responding to WhatsApp messages.
I request a full refund of the amount that was taken from me unfairly.
I canceled my GoStudent membership by properly filling out the cancellation form and completing all required steps. Despite this, they continue to withdraw money from my account without authorization. Even worse, they do not respond to any of my messages or inquiries. I received a message saying, “...
On September 9, 2025, I registered online with GoStudent. During registration, I was told that I was required to make payments for 12 months and that I had no right to withdraw under any circumstances. However, under the Consumer Protection Law No. 6502 and the Distance Sales Regulation, I know that...
We currently have 6 unused lessons left on our GoStudent account, all fully paid for. However, the platform has blocked our access, falsely claiming that we haven't made a payment. This is a complete lie, and it’s outrageous to be treated like this after fulfilling our financial obligations. Previo...
I purchased a 12-month private tutoring program through GoStudent. Since it was summer, we had temporarily frozen our lessons and did not take any classes during that period. However, on August 12 and September 12, two separate charges of ₺3,756.80 each were withdrawn from my card. After the first ...
I’m extremely frustrated with GoStudent. Even though my membership term has already expired, they’ve continued to withdraw money from my credit card f...
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