My 7-year-old son put several games on my phone without my permission, and when I tried to get my money back through Google Play, they all said no. They told me that their refund policy doesn't apply to my case, and while they said they were sorry, they didn't offer any real help. I keep getting the same usual answers to my concerns instead of having them addressed. It's annoying that Google, a huge company, doesn't have a more caring and understanding customer service rep who could help with this. It wouldn't make sense for someone to buy the same thing four times in a row. I'm just asking for a fair answer to my problem because I shouldn't be punished for something I couldn't change.
I just found out that others bought things using my Google Play account without my permission or knowledge. I asked for a refund right away, and I've done it more than occasions, but I haven't gotten a clear answer or explanation. When I check the status of my refund, it's either ignored or automati...
On November 9, 2025, my child made multiple in-game purchases through Google Play for Mobile Legends totaling $83 without my permission. Even though we did not use the purchased items, I requested a refund. After waiting a week, I received a negative response. I informed both the game and Google Pla...
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
My child accidentally made a game purchase on Google Play, resulting in ₺569.99 being charged to my card. I requested a refund, but it was denied. I am seeking the return of this amount, as I do not wish to pay ₺569.99 for a game. Please help.
Dear team, I’m writing to express my deep frustration over a recent unauthorized purchase made through my Google Play account. My children unknowingly downloaded PUBG Mobile and made an in-app purchase of 300 Unknown Cash (UC) worth ₺154.99 without my knowledge or consent. The transaction ID is GPA....
Comments