Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order was processed and packed, and they were delivering another order nearby before coming to me. Despite this, they canceled my order after it was processed, packed, and invoiced. All three of my orders were canceled, and I still haven’t received a refund. Customer service keeps giving different excuses, first claiming a technical issue, then saying the courier couldn’t reach me. I will share the evidence, and I urge others to think carefully before ordering. I would not recommend this company to anyone; they deceive people and cannot take advantage of us like this.
I placed an order on Getir where there was a promotion: spend ₺400 and get ₺200 off. I ordered items totaling ₺409, including ₺209 for selected items and ₺40 for shipping. I expected to pay around ₺249 in total, but I was charged ₺288. When I tried to address this through live support, I received no...
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did. I contacted live support and requested an ₺80 discount since a refund to my Istanbul card w...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
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