I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. They said there was a technical issue and recommended canceling the order, but I insisted on getting the service. They declined, stating that a refund would only be issued if I canceled. In my personal opinion, it appears that Getir is being poorly managed and is on a path towards bankruptcy. Just a heads up, the service provided by Getir has changed from what it used to be.
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
Even though I selected the “deliver immediately” option and paid accordingly, the products were not delivered even after 3 hours. I contacted customer service, but they only told me to keep waiting without offering a real solution. I canceled the order, but this time I have been waiting for 4 days f...
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