I placed an order on Getir where there was a promotion: spend ₺400 and get ₺200 off. I ordered items totaling ₺409, including ₺209 for selected items and ₺40 for shipping. I expected to pay around ₺249 in total, but I was charged ₺288. When I tried to address this through live support, I received nonsensical responses. While waiting for a reply to correct or modify my order, it arrived. Later, I asked why I was charged extra, and they mentioned ₺11 for VAT, but the numbers still didn't add up. Upon contacting customer service again, I was informed that one of the items I purchased wasn't part of the promotion. If that's the case, it shouldn't have been listed among the promotional items. Just like in a store, if an item is labeled ₺20 but charged ₺50 at the counter due to a pricing issue, it constitutes a problem. Getir is presenting a similar issue. I shouldn't see an item listed among promotional products if it's not eligible. While a complaint is filed, no solution is offered. I am requesting a refund. We are constantly experiencing issues with Getir.
On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did. I contacted live support and requested an ₺80 discount since a refund to my Istanbul card w...
I placed an online grocery order with GETİR, spending a total of ₺1000, but one of the products—worth ₺250—was never delivered. I contacted their so-called “Solution Center,” and after waiting over 12 hours, they got back to me only to say they had spoken with the courier and their storage team, and...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
Yesterday, I ordered ice and a few other products from GETIR. The reason I made the basket was to reach the minimum basket amount for ice, but the ice arrived melted, so I literally bought water that wouldn't be worth as much as a PET bottle by paying 37 TL. Then I called the customer representative...
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