Getir Unsatisfactory Customer Service Experience

On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did.

I contacted live support and requested an ₺80 discount since a refund to my Istanbul card wasn't possible. This amount would cover the missing item plus the ₺35 shipping fee for a new order. However, they only offered a ₺40 discount.

When I called again, they insisted no further discount would be given. To use the ₺40 discount, there's a ₺100 minimum order requirement and a ₺35 shipping fee. Moreover, the sale on the sausage had ended, doubling its price. Essentially, I received no actual compensation.

While the value of the missing item is minimal, I've been a strong supporter of Getir. I was saddened by the closure of their international operations and hope they can at least maintain quality service in Turkey. Unfortunately, this isn't an isolated incident - I've faced similar issues before without resolution.

I've overlooked past discrepancies due to benefiting from their promotions, but it seems this treatment is widespread. Customer service fails to understand or solve these problems. By sending incomplete orders, Getir isn't profiting - they're hindering their future growth.

I'm genuinely concerned about Getir's practices. Prices and shipping fees are skyrocketing, orders are incomplete, and customer service representatives are ineffective at problem-solving. I don't want discounts; I want to see an improvement in Getir's approach to customer satisfaction and order fulfillment.