On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did.
I contacted live support and requested an ₺80 discount since a refund to my Istanbul card wasn't possible. This amount would cover the missing item plus the ₺35 shipping fee for a new order. However, they only offered a ₺40 discount.
When I called again, they insisted no further discount would be given. To use the ₺40 discount, there's a ₺100 minimum order requirement and a ₺35 shipping fee. Moreover, the sale on the sausage had ended, doubling its price. Essentially, I received no actual compensation.
While the value of the missing item is minimal, I've been a strong supporter of Getir. I was saddened by the closure of their international operations and hope they can at least maintain quality service in Turkey. Unfortunately, this isn't an isolated incident - I've faced similar issues before without resolution.
I've overlooked past discrepancies due to benefiting from their promotions, but it seems this treatment is widespread. Customer service fails to understand or solve these problems. By sending incomplete orders, Getir isn't profiting - they're hindering their future growth.
I'm genuinely concerned about Getir's practices. Prices and shipping fees are skyrocketing, orders are incomplete, and customer service representatives are ineffective at problem-solving. I don't want discounts; I want to see an improvement in Getir's approach to customer satisfaction and order fulfillment.
I placed an order on Getir where there was a promotion: spend ₺400 and get ₺200 off. I ordered items totaling ₺409, including ₺209 for selected items and ₺40 for shipping. I expected to pay around ₺249 in total, but I was charged ₺288. When I tried to address this through live support, I received no...
I placed an online grocery order with GETİR, spending a total of ₺1000, but one of the products—worth ₺250—was never delivered. I contacted their so-called “Solution Center,” and after waiting over 12 hours, they got back to me only to say they had spoken with the courier and their storage team, and...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
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