Lost Bag On MSC Fantasia – Request For Compensation

I am writing to submit a formal complaint to MSC Cruises regarding a children’s bag that was left on board the MSC Fantasia and has not been returned to me despite my timely notifications. I travelled on the MSC Fantasia between 17–26 October 2026, disembarking at Galataport Istanbul on 26 October 2026. After disembarkation, I realised that a red, ladybug-shaped children’s bag, which I had purchased in Venice from the store “Legami Milano”, was not delivered to me with our other luggage. I am absolutely certain that the bag remained on the ship. Our suitcases had been moved from their original place on board, and I believe that during this process the children’s bag may have been mixed up with other passengers’ luggage. The bag was no longer next to our own suitcases. Because we were travelling with small children and there was a lot of stress and hurry during disembarkation, we did not immediately notice that it was missing. On the same day, as soon as I realised the loss, I reported the situation to the Galataport port authorities and to the relevant staff there, and I also contacted MSC Cruises. Despite these prompt notifications, my bag has still not been located, and I have not received a satisfactory explanation or resolution. The bag had a luggage tag attached with my name and telephone number, so it would have been possible to contact me if it had been found. Inside the bag, there were various items I had bought in Venice for my children, with an approximate total value of 120 €. From an international company such as MSC Cruises, I expect a high level of care regarding baggage safety, handling and delivery. I therefore request that MSC Cruises conduct a detailed investigation into items left on board on 26 October 2026, review the lost and found records and examine the process of relocating passengers’ luggage on the MSC Fantasia for that date. My primary expectation is that my red, ladybug-shaped children’s bag is found and delivered to me. If the bag cannot be located, I request compensation for the material loss I have suffered, as well as a clear, written explanation of the findings of your investigation and the outcome of my complaint. I am firmly convinced that the bag was left on the ship, and I kindly ask that my grievance be taken seriously, thoroughly investigated and resolved as soon as possible.