I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and that the courier wasn’t responding—just lies from customer support. After waiting for 3 hours, the situation caused arguments with my family and left me emotionally and financially distressed. In the end, I just asked for a refund to move on. This entire experience was frustrating and unacceptable, and I expect Getir to process my refund immediately.
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I placed an order through Getir, but even though it was never delivered, I received a notification saying it was. I spent an hour with customer service, only to be told that they created a report and I’d have to wait for a response. Despite my time and frustration, no resolution has been provided ye...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
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