Hi — I bought a dress from a company called Gesmoda, and I liked the size 44. But after checking their boutique on Trendyol, I thought size 46 would fit better and, since it was in stock, I bought that one too. Once I tried both, I decided neither looked good on me and wanted to return them. I managed to get a return code through Trendyol, but couldn’t get one from the company’s own website — so I contacted customer service. They told me that because the items are in the “evening dress” category, returns aren’t allowed. If I send the item back within 3 days, I can only get an exchange — no refund. Even then, the money wouldn’t go back to my account; it would be credited as store balance, and I’d have to use it within a month.
Their approach violates the law (Consumer Protection Law No. 6502 and the Distance Contracts Regulation), according to which a buyer can return a purchase within 14 days — no explanation needed. I demand that they correct their misconduct, refund my money, and change how they treat customers. I expect to be contacted as soon as possible. If not, I will file a complaint with consumer court and with CIMER. The dress cost $44. The way their customer service scolded me, and their failure to inform me via Instagram that evening dresses are non-returnable, is unacceptable.
I placed an order on the Gesmoda website. Their return policy clearly states that items can be returned within 14 days, and since I had previously purchased from this brand via Trendyol, I trusted the brand and ordered directly from their official site. However, I was later told that the item I pur...
Hello, I bought a dress from Gesmoda Boutique. The dress didn’t look anything like it did online, so I wanted to return it. They told me I didn’t have the right to return it and that I could only exchange it. They also claimed that when I made the purchase, they stated in the distance sales agreemen...
I bought a dress from Gesmoda, and it didn’t fit me—the sizing runs very small. Even if I ordered a larger size, it wouldn’t solve the problem, so I wanted to return it. However, the return-reason button on their website doesn’t work. I contacted customer service, and instead of offering a refund, t...
On November 3, 2025, I received my order from Gesmoda, which was a dress with the code G0904. However, the dress is too large for me, and the smaller size is out of stock. There is also no alternative product available in the store that I would like to exchange it for. I paid 2,080 TL for my order ...
Hello, I bought an evening dress from an online store called Gesmoda, and the product did not arrive as I expected. I wanted to return it, but they kept insisting that they could only offer an exchange. They refuse to give me a refund. I will be filing a complaint with Consumer Rights to get my mone...
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