I purchased a dress from a Gesmoda store yesterday for ₺3,200. The store employee told me that my own size was not avail...able, so I had to buy one size larger than I normally wear. However, later that same day, I found the exact same dress in my correct size on online platforms—and at a much more aff
On November 3, 2025, I received my order from Gesmoda, which was a dress with the code G0904. However, the dress is too ...large for me, and the smaller size is out of stock. There is also no alternative product available in the store that I would like to exchange it for. I paid 2,080 TL for my order
I ordered a product from Gesmoda, and despite the item arriving with clear stitching defects, the company refused to iss...ue a refund. They told me that they would only offer an exchange. I accepted the exchange option, but they still made me pay the return shipping fee, even though the fault was enti
I placed an order on the Gesmoda website. Their return policy clearly states that items can be returned within 14 days, ...and since I had previously purchased from this brand via Trendyol, I trusted the brand and ordered directly from their official site. However, I was later told that the item I pur
I purchased an evening dress from the online store of a brand called Gesmoda. The product description on their website s...tated that the dress was made of crepe fabric. I checked all the details and placed my order based on that information. However, the item I received was not crepe fabric, and the q
We went to Gesmoda’s Lüleburgaz branch, and I’ve honestly never seen a store this uninterested in its customers. When yo...u walk in, the employees barely look up—aside from a cold “hello”—and shout from where they’re standing, “No sizes left, we’re out of sizes.” After seeing the store online, the in-
Hello, I bought a dress from Gesmoda Boutique. The dress didn’t look anything like it did online, so I wanted to return ...it. They told me I didn’t have the right to return it and that I could only exchange it. They also claimed that when I made the purchase, they stated in the distance sales agreemen
Hello, I bought an evening dress from an online store called Gesmoda, and the product did not arrive as I expected. I wa...nted to return it, but they kept insisting that they could only offer an exchange. They refuse to give me a refund. I will be filing a complaint with Consumer Rights to get my mone
I bought a dress from Gesmoda, and it didn’t fit me—the sizing runs very small. Even if I ordered a larger size, it woul...dn’t solve the problem, so I wanted to return it. However, the return-reason button on their website doesn’t work. I contacted customer service, and instead of offering a refund, t
Hi — I bought a dress from a company called Gesmoda, and I liked the size 44. But after checking their boutique on Trend...yol, I thought size 46 would fit better and, since it was in stock, I bought that one too. Once I tried both, I decided neither looked good on me and wanted to return them. I manag
Gesmoda sent me a defective product and then refused to accept the return. I asked multiple times, very politely, if the...y could refund my money or at least help me, but they kept saying returns aren’t allowed. My money is gone and I was left completely stressed, especially right before my wedding.
