Hello, I bought a dress from Gesmoda Boutique. The dress didn’t look anything like it did online, so I wanted to return it. They told me I didn’t have the right to return it and that I could only exchange it. They also claimed that when I made the purchase, they stated in the distance sales agreement that returns were not allowed. They even made me pay the shipping costs both ways for the item I sent back.
Here is the response they gave regarding the item I wanted to return:
Article 6 – Products that cannot be returned. For discounted or promotional items, the company is not legally obligated to accept returns. Only exchanges can be made. Products in the evening-gown category cannot be returned due to the high risk of damage. If the product is sent back within 3 business days after delivery, an exchange can be made.
I purchased an evening dress from the online store of a brand called Gesmoda. The product description on their website stated that the dress was made of crepe fabric. I checked all the details and placed my order based on that information. However, the item I received was not crepe fabric, and the q...
Hello, I bought an evening dress from an online store called Gesmoda, and the product did not arrive as I expected. I wanted to return it, but they kept insisting that they could only offer an exchange. They refuse to give me a refund. I will be filing a complaint with Consumer Rights to get my mone...
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