I placed an order on the Gesmoda website. Their return policy clearly states that items can be returned within 14 days, and since I had previously purchased from this brand via Trendyol, I trusted the brand and ordered directly from their official site.
However, I was later told that the item I purchased was considered an “evening dress,” and therefore was not eligible for return. They claimed that such items could be damaged during fitting. I explained that if the product were damaged, refusing the return would be understandable, but since it was in perfect condition, there was no reason not to accept it. Despite this, they insisted on refusing my return request and did not offer any assistance.
My legal right as a consumer is being denied, and I feel completely unsupported by the company. I am requesting that Gesmoda honor the return policy stated on their website and resolve my issue properly.
Hi — I bought a dress from a company called Gesmoda, and I liked the size 44. But after checking their boutique on Trendyol, I thought size 46 would fit better and, since it was in stock, I bought that one too. Once I tried both, I decided neither looked good on me and wanted to return them. I manag...
Hello, I bought a dress from Gesmoda Boutique. The dress didn’t look anything like it did online, so I wanted to return it. They told me I didn’t have the right to return it and that I could only exchange it. They also claimed that when I made the purchase, they stated in the distance sales agreemen...
I purchased an evening dress from the online store of a brand called Gesmoda. The product description on their website stated that the dress was made of crepe fabric. I checked all the details and placed my order based on that information. However, the item I received was not crepe fabric, and the q...
I bought a dress from Gesmoda, and it didn’t fit me—the sizing runs very small. Even if I ordered a larger size, it wouldn’t solve the problem, so I wanted to return it. However, the return-reason button on their website doesn’t work. I contacted customer service, and instead of offering a refund, t...
Hello, I bought an evening dress from an online store called Gesmoda, and the product did not arrive as I expected. I wanted to return it, but they kept insisting that they could only offer an exchange. They refuse to give me a refund. I will be filing a complaint with Consumer Rights to get my mone...
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