I got an Xbox membership, expecting to have access to all the games on the system like I do with other gaming platforms. But when I logged into the app, I found out that I had to buy the games first to be able to play them. I can't use the system at all because of this, and it looks like I won't be able to in the future either. I’d like to ask for a refund because I’m not able to use the membership as I thought I would. If not, then the money I put into this service will just go to waste. This situation seems really unfair to me, and I would appreciate it if my payment could be refunded as soon as possible.
I purchased a GeForce NOW powered by GAME+ membership, expecting to have access to all the games in the library. However, I wasn’t aware that the games needed to be previously purchased to play. As a result, I couldn’t access any games. I’ve since canceled my membership and am requesting a full refu...
I recently purchased a brand-new Xbox subscription, and this was my very first time using the service. Although the subscription fee was successfully charged to my account, the subscription was never activated on my profile—I received absolutely no access to the benefits I paid for. Naturally, I tr...
I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, when I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,...
On May 2, 2025, I purchased three games directly from the official Xbox website, assuming they would work on my Windows device. However, once the purchase was complete, I discovered that these games aren’t available in the Microsoft Store for Windows, meaning I can’t install or play any of them. Na...
I can no longer access my Xbox account because my Microsoft membership has been locked. As a result, I have lost access to all my saved data and previous purchases. I have submitted recovery requests three times now, providing every requested detail, including the credit card number used for my purc...
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