I recently purchased a brand-new Xbox subscription, and this was my very first time using the service. Although the subscription fee was successfully charged to my account, the subscription was never activated on my profile—I received absolutely no access to the benefits I paid for.
Naturally, I tried to get support to resolve the issue. But Xbox does not provide any way to reach a live support representative. I was directed to their virtual assistant, which was completely useless. Every time I asked for help, it only responded with “We’re unable to help at this time, please try again later.” That’s not customer service—that’s avoidance.
I paid for a service and received nothing in return. At the very least, I expect the subscription to be activated immediately or my money refunded in full. If Microsoft is going to run paid services, they need to ensure real-time support is available—especially for new users. I’m incredibly disappointed and demand a prompt resolution.
I’ve been charged for Xbox Game Pass for two months, but the subscription doesn’t appear in my order history or account. After the first payment didn’t activate the subscription, I thought it was a technical issue and subscribed again. This time, the account was activated, but now I’m being charged ...
I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, when I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,...
I got an Xbox membership, expecting to have access to all the games on the system like I do with other gaming platforms. But when I logged into the app, I found out that I had to buy the games first to be able to play them. I can't use the system at all because of this, and it looks like I won't be ...
I can no longer access my Xbox account because my Microsoft membership has been locked. As a result, I have lost access to all my saved data and previous purchases. I have submitted recovery requests three times now, providing every requested detail, including the credit card number used for my purc...
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...
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