On September 11, 2024, I purchased a 1-month Game Pass Standard PC package through the Xbox app. I downloaded the games without any issues, but when I tried to play them, I received a Microsoft Store compatibility error. I then entered the email address associated with my Xbox account into the Microsoft Store, and since then, I’ve lost access to my Game Pass membership. It no longer shows up in my purchases, and I can’t play any of the games.
Even after uninstalling and reinstalling the apps, the issue remains unresolved. I’ve been unable to contact Xbox support for help. I’m requesting assistance to resolve this issue as soon as possible so I can access my games and restore my membership.
On October 14, 2023, I accidentally bought Game Pass Core for three months on four separate occasions. I promptly canceled the subscriptions, as my intention was to acquire Game Pass Ultimate instead. I've reached out to Microsoft customer service several times in an attempt to get a refund for the...
I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, when I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,...
I can no longer access my Microsoft account, which I used just yesterday. Whenever I try to log in, I receive an error stating, "No account found associated with this Gmail." My Xbox Game Pass subscription is still active on this account, making this issue even more concerning. I suspect someone el...
On May 2, 2025, I purchased three games directly from the official Xbox website, assuming they would work on my Windows device. However, once the purchase was complete, I discovered that these games aren’t available in the Microsoft Store for Windows, meaning I can’t install or play any of them. Na...
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...
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