I am having serious issues with Gate.io due to losing my Google Authenticator data after changing phones. I’ve tried resetting the authenticator, but the process is unnecessarily complicated. Despite submitting my ID, account details, and requested documents multiple times, Gate.io keeps asking for additional information, making the situation even more frustrating.
As a long-time user, I expected a more streamlined process for account recovery. Instead, I feel like Gate.io is intentionally making things difficult, leaving me unable to access my account.
I demand immediate support to reset my Google Authenticator and regain access to my account. Gate.io needs to simplify this process and provide better assistance to users facing similar problems.
I am currently experiencing persistent problems with Google Authenticator on the Gate.io exchange after losing my authentication details because of a phone change. Resetting it has proven to be quite complicated and not easy at all. Every time I contact them, I'm requested to submit various document...
I'm a Gate.io user, and I've run into a major issue: my phone malfunctioned, and I had to reset it, causing me to lose my Google Authenticator code because I didn't back it up. Now, whenever I try to log into my account, it asks for the Authenticator code. Despite having access to my email and phone...
My Gate.io Authenticator password was deleted, and I’ve been trying to reset or cancel it multiple times without success. Despite my repeated attempts to contact support, they haven’t responded or offered any meaningful assistance. Instead of resolving the issue, they ask irrelevant questions and f...
I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code. Even though I...
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
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