I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code.
Even though I correctly enter my email, phone number, and password, the system blocks me at the 2FA step. I want to request a reset, but I can’t even find my user ID because I can’t log into my account to see it! This is an endless loop, and it’s incredibly frustrating.
I still have funds in my account, and I feel completely locked out. Gate.io, hear me out—please provide a way to disable Google Authenticator or allow access recovery through verified email and phone credentials. Not everyone can predict a device failure.
I need urgent help to regain access to my account and retrieve my money. I’m asking for the Google Authenticator to be disabled or reset as soon as possible. I regret ever enabling it without a backup. Please fix this and give your users a more accessible solution when 2FA becomes a barrier instead of protection.
I am locked out of my Gate.io account because I no longer have my Google Authenticator codes. I never made a backup, and now the app reset itself, wiping the 2FA entry completely. Even though I can still enter my e-mail address, phone number, and the correct password, Gate.io keeps demanding the mis...
I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other cre...
I am unable to access my Gate.io account because the platform is not accepting the codes generated by Google Authenticator. To make matters worse, the same codes are required to contact customer support, leaving me completely stuck. This is a significant failure in the system. I have already sent a...
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I lost my Google Authenticator codes linked to my Gate.io account, and now I’m completely locked out of essential features. I can’t withdraw, deposit, or transfer any funds—my money is stuck in the account, and I have no way to access it. I’ve tried reaching Gate.io’s customer support multiple time...
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