Hello, I never thought I'd complain about a company like GAP. Yesterday, I realized I selected the wrong address for my purchase and reached out to customer service in the morning. My order is still in the confirmation stage and hasn't been shipped yet. I wanted to change the address information, but they said the system doesn't allow it. They suggested canceling, but again, the system wouldn't permit it. Instead, they offered to return my items that hadn't even been shipped yet. Zero customer-centric approach. I will never shop with you again. Thanks.
I bought 5 things from the GAP website and realized I used the wrong card to pay. So, I quickly messaged customer service within 30 minutes. I asked them to cancel my order so I could buy it again, but they said they couldn't cancel because the products are from different places and I have to return...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
I’ve ordered the same product from GAP twice, and both times, they canceled my order. The first time, they blamed it on a stock error and gave me a discount voucher. The voucher didn’t work. Then they restocked the item, so I purchased it again, only for them to cancel it once more. To make things w...
On November 24, 2023, I placed an order with GAP for 4 items. For three weeks, the system indicated that my products were 'being prepared.' When I contacted GAP, I was informed that the products were marked as 'lost' and returned, despite available inventory (after a month). I don't understand how d...
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