I placed an order on GAP's online shop and mistakenly provided my old workplace as the delivery address. Since I am no longer at that address, on the same day, I contacted customer service to change the address. On the screen, I saw that my products were displayed as being prepared. However, customer service informed me that the preparation of my products was completed, and nothing could be done after this step. Only a few hours had passed. I was told that I had to either cancel the delivery or change the address. Despite less than 24 hours having passed, I couldn't make any changes. I was truly disappointed; such processes should not be so difficult. After all, it was just a matter of changing the address.
Hello, I never thought I'd complain about a company like GAP. Yesterday, I realized I selected the wrong address for my purchase and reached out to customer service in the morning. My order is still in the confirmation stage and hasn't been shipped yet. I wanted to change the address information, bu...
On November 26, I purchased a discounted product through the GAP website, intended as a gift, and regularly checked the status of my order. Despite being informed that the product was ready but not yet shipped and that I needed to wait a little longer, my order was canceled on December 2 without any...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
I bought 5 things from the GAP website and realized I used the wrong card to pay. So, I quickly messaged customer service within 30 minutes. I asked them to cancel my order so I could buy it again, but they said they couldn't cancel because the products are from different places and I have to return...
I placed an order for a pizza, but for some reason, it never showed up. I even ended up canceling the order due to an emergency, but then I noticed that I was still charged for it on my card. So, I thought, okay, maybe I can just change the delivery address to where I am now. But that just made thin...
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