On January 20, I ordered a hearing aid through Fruugo. The order tracking page shows that my product was delivered on February 11, but it was never delivered to me. I did not receive any call from the shipping company, and no delivery was made to my address. During this process, I was unable to find any direct contact person at Fruugo. I was only informed by email that since the order did not reach me, the payment would be refunded within 2–5 days. However, as of yesterday, even though my order has been canceled, no refund has been reflected in my account. My order number is 219365201. I would like a clear explanation as to why my order is marked as delivered in the system even though I never received it, and why the refund has still not been processed after the cancellation. I request a clear written statement regarding why the product was not delivered and when my payment will be refunded, and that my grievance be resolved promptly.
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have been trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re...
I canceled my order (175255324) on the same day I placed it, and Fruugo confirmed via message that I would receive a refund within a few business days. However, it has now been two weeks, and I still have not received my money back. I have contacted Fruugo multiple times, but their customer service...
On February 17 at 5:59 PM, I placed an order on Fruugo for a product called “Durable 3D Printing Pen Accessories – 3D Pen Tip Replacement Four-Pack.” Immediately after placing the order, I realized it was a mistake and tried to cancel it right away. However, despite trying for nearly two hours, I wa...
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