Total Energies Station Denies Free Toilet Access Directs to Paid Restroom

I am writing to report an issue I recently experienced at the TotalEnergies fuel station located in Antalya Gazipaşa Çelikler Petrol (station code 000911). At this location, the station’s toilets are kept locked, and customers are directed to use a paid toilet instead.

When I asked the staff about using the restroom, I was not given access to the station’s facilities and was only told to use the paid toilet. I find this practice unacceptable, especially for a fuel station that serves many travelers and should provide basic amenities such as free and accessible restrooms.

I request that TotalEnergies investigate this station and ensure that restroom facilities are made available to customers without being redirected to paid alternatives. I also expect an official apology regarding this experience.