We purchased 6 Libre 2 sensors through SGK support, and we’ve been loyal users of Libre products even before SGK offered any assistance. Until now, we never experienced a problem. But the most recent Libre 2 sensor we applied two days ago has been showing wildly inaccurate glucose readings. As seen in the photos (not shown here), the results are inconsistent—at one point the sensor showed 300, while a finger-prick test showed just 100+.
This has caused major distress, especially for our 8-year-old child. We've had to repeatedly prick his finger to confirm readings. Worse, we’ve been kept awake two nights in a row due to false alarms.
When we called customer service, we were told we needed to wait 2–3 more days for a resolution. That’s unacceptable. We expect a product replacement immediately—we shouldn’t be forced to sacrifice our child’s well-being while waiting around for a defective sensor to magically fix itself.
On March 1, 2025, I started using the FreeStyle Libre 2 sensor. To ensure accuracy, I tested it alongside a different brand’s sensor on separate arms for two days. The results were alarming—there was a 70-80 unit difference between the two sensors. With my previous device, fingerstick readings only...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
I’ve been using the FreeStyle Libre sensor, and I recently ran into a concerning problem that’s making me doubt the product. At night, the sensor is showing some pretty low numbers, like 52–55, but when I do a finger-prick test, it says around 180. This mismatch goes on all night, and sometimes it e...
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