1
Ahmet is completely dissatisfied with the result

Unacceptable Repair Cost for Sony TV Mainboard Replacement

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Ahmet
September 06, 2024 9:27 pm
20

We purchased our KD-55XG8096 model television in September 2020, and recently it started malfunctioning—it shuts off on its own, doesn't turn back on for 1-2 hours, then works briefly before shutting off again. We contacted the authorized service center, Mahir Elektronik in Bakırköy, Istanbul, and the TV was picked up for repair on September 2, 2024. On September 6, 2024, we were informed that the mainboard was faulty, and since it couldn’t be repaired, it needed to be replaced with a new one at a cost of 13,000 TL. We were told that the replacement part would have a 6-month warranty, and the labor would be guaranteed for 1 year. We asked for some time to consider this, and have not yet approved the repair.

I am reaching out to seek your support as I find the 13,000 TL charge for the mainboard replacement completely unacceptable. Is it normal for such a high fee to be requested for a part replacement? I cannot afford to pay this amount. I’m considering buying a different brand TV with at least a 2-year warranty instead of paying for the repair. I am disappointed both by the product that developed such a major issue in just 4 years and by the high cost of the replacement part. As a long-established brand, I had higher expectations from Sony, but this experience has caused me to lose faith in the company.

September 17, 2024 2:55 pm (10 days after complaint)

Dear Customer, We kindly request you to contact our customer services for any information, suggestions, opinions, and solution requests regarding our products and services. Best regards, Sony Eurasia Customer Services

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