On July 29, my spouse and I traveled with FlixBus on route number N05 from Hamburg to Copenhagen. The bus, a double-decker, was scheduled to depart from the Hamburg Bus Terminal at 7:50 AM. We purchased our tickets online under reservation number PNR3273870323. However, the bus departed about 40 minutes late, leaving at 8:30 AM. When we boarded, we were not given any seat numbers or tickets and were simply told to sit on the upper deck — which resulted in my spouse and me having to sit separately.
Throughout the trip, every time new passengers boarded at different stops, we were repeatedly asked to change seats. The lack of assigned seating for online bookings caused significant discomfort and confusion, making the journey very unpleasant. When I mentioned to the driver that there were no available seats, he responded rudely and offered no assistance. The only seat I could find was next to a passenger who was drinking beer during the ride. The overall behavior of the bus staff was also quite disrespectful.
I had never experienced such issues with FlixBus before, but this particular trip was extremely disappointing. I expect an apology from FlixBus for the poor experience and strongly suggest that seat numbers be made mandatory for all passengers on future journeys. Additionally, I believe the bus staff should be trained to treat passengers with more respect and professionalism.
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