I purchased a bus ticket through flixbus.com.tr for a Tiran-Üsküp trip scheduled for August 15. The service was operated by Hak Bus, with a departure time of 9:00 AM and an expected arrival at 1:50 PM. However, the bus left at 10:00 AM and only reached the destination at 6:00 PM.
Adding to the frustration, the ticket system didn’t allow seat selection, leaving the bus completely overbooked. My companions and I were forced to stand as there were no available seats. The staff, including the driver and office personnel, were indifferent and unhelpful. There was no assistant or attendant on board. Ultimately, I had to sit on the floor next to the driver for an 8-hour journey.
This was an incredibly disorganized and unpleasant experience. A long-distance trip should not be handled so carelessly. I expect FlixBus to address this issue, ensure proper planning and management, and prevent similar experiences in the future. A refund or compensation for this terrible service is warranted.
I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats. What should’ve...
On July 29, my spouse and I traveled with FlixBus on route number N05 from Hamburg to Copenhagen. The bus, a double-decker, was scheduled to depart from the Hamburg Bus Terminal at 7:50 AM. We purchased our tickets online under reservation number PNR3273870323. However, the bus departed about 40 min...
We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one prov...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...
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