Fissler Vitaquick Service Broke Handles

I purchased a Fissler Vitaquick Premium 2.5-liter matte pressure cooker from Trendyol on 10.11.2025. On February 27, 2026, I sent the product to service under warranty due to yellowing on the exterior surface only. When I shipped the product, both the short and long handles were completely intact, with no cracks, breaks, or chipping. After the service process, I was shocked to see that both the short and long handles were broken and almost flaking. When I contacted customer service about this, I was told that photos had been taken when the product first arrived and that it was unclear what happened during shipping. Despite the fact that this damage did not occur while the product was in my possession, I was informed that I would be charged a total of ₺2,797: ₺1,500 for the pan handle, ₺1,000 for the side handle, and ₺300 for labor. I do not find it acceptable to be charged such a high amount for the handles of a product that I purchased only two months ago and that was sent to service for a different issue under warranty. We already pay a considerable price for this small pressure cooker, almost at the level of a household appliance, with the expectation that it will be covered in such situations. Being asked to pay extra for damage that occurred during the service process is, in my opinion, unfair. The product has an invoice and a warranty certificate, and my support form/customer number is 1-4251/1-4-2693335. I request that I not be held responsible for the damage to the handles that occurred during the service process, that the fee of ₺2,797 demanded from me be cancelled, and that my product be repaired free of charge or, if deemed appropriate, replaced with a new one.