I bought a new car from the Otokoc dealership in Ankara, Yenimahalle, back in early September. I noticed a weird noise coming from the steering wheel just two days after getting the car. I quickly told the service department about this problem. They admitted there was a problem and said it happened because of a broken part. They told me that they would let the factory know about it and, once they got the green light, they would replace the part. But it's been more than a month, and I haven't heard back from the factory since September 18th. I've reached out to the service department a couple of times, but there hasn't been any progress. I can't believe that one of Turkey's top car dealerships would have such a lack of professionalism.
Since I left my broken-down car at the Ankara Oto Kia dealership a month ago, the delivery time has been pushed back. Just as I was about to get in the car, they said there was another problem that would take even longer. The day after I got the car, it told me there was a problem with the system. W...
My family bought a car on September 26, 2023. It's an Austral model and we got it from Saruhan Otomotiv, a Renault dealer in Çanakkale. After we started driving, we heard weird noises coming from different parts of the car like the doors and the console. We reached out to Saruhan Otomotiv and they t...
I contacted Otokoç on the same day I purchased my second-hand vehicle because I experienced issues and left the car at their service center. The problems were the transmission chain noise and injector noise. The car stayed at the service center for more than 1.5 months. When I received the vehicle, ...
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