I contacted Otokoç on the same day I purchased my second-hand vehicle because I experienced issues and left the car at their service center. The problems were the transmission chain noise and injector noise. The car stayed at the service center for more than 1.5 months. When I received the vehicle, the transmission chain noise had been resolved, but I noticed that no intervention had been made regarding the injectors. A week later, I scheduled an appointment, but the earliest available date was a month later. During this time, the three-month warranty period expired. When I brought the car back to the service center, I was told the injectors needed to be replaced. When I initially left the vehicle at the service center, the injectors had already been removed, taken outside by Avis, and returned. When I asked why they were not addressed back then, I was told to contact Avis. When I called Avis, they said they couldn’t intervene because the warranty had expired, despite my explanation that the injectors had been taken from the service center by Avis. I cannot find anyone to address my issue. I’ve been waiting in vain for 3.5-4 months and cannot use my car. No one has resolved my problem. Customers are left to bear the consequences of their mistakes, and no one is willing to help.
I bought a new car from the Otokoc dealership in Ankara, Yenimahalle, back in early September. I noticed a weird noise coming from the steering wheel just two days after getting the car. I quickly told the service department about this problem. They admitted there was a problem and said it happened ...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
I purchased my 2023 Audi A3 brand new. Since day one, I've been experiencing transmission vibration and knocking. This problem becomes more pronounced, especially when the transmission warms up. I've visited an authorized service center three times so far. My first visit was to the Fethiye Başaran A...
I left my Toyota Yaris Cross at the Bursa Çavdarlı Plaza service center on August 2, 2025, due to a noise coming from the front suspension while driving at low speeds. Although my vehicle has been at the service center for 9 days, no solution has been offered so far. Unless I contact the service cen...
I dropped off my car at General Oto, a Peugeot-authorized service center, on October 9, 2023. I thought they were reliable and could handle the repairs and maintenance. But, that day, they told me that one possible reason for the problem might be the injector and that it needed to be replaced. The c...
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